A premier welcome to all your call-ins and capture all contacts and calls.
Enhance your customer experience with One business contact number.
Call routing to different divisions (e.g. first attempt to lower staff, 2nd to manager, 3rd to Owner).
Professional and a convenient outlook to the customers.
Call logs and recordings.
Harness The Technology With Our Innovative Solutions
Zero Capital Investment.
Simple & reliable service.
Missed calls even when all the channels are occupied.
Convenient web panel with ready support.
Integrated with DialerD for CRM, Caller history, Customer detail captured for business analytics.
Simple & reliable service.
Missed calls even when all the channels are occupied.
Convenient web panel with ready support.
Integrated with DialerD for CRM, Caller history, Customer detail captured for business analytics.
Smart Caller ID
Automatically identify incoming callers based on their phone numbers.
Display relevant information about the caller.
Welcome Greeting
Greet callers with a professional and friendly message.
Set the tone for the interaction.
Provide essential information.
Voicemail
Offer callers the option to leave a voicemail when agents are unavailable.
Record messages for follow-up.
One Number Call Routing
Streamline call handling by using a single phone number for all inquiries.
Route calls to the right department or agent based on caller input or predefined rules.
IVR Routing to Departments
Create a menu-driven system for callers to choose their desired department.
Route calls based on numeric input.
Dashboard
Provide real-time insights into call traffic and performance.
Monitor call queues, wait times, and agent availability.
IVR Web Panel
- Responsive Web Pages
- Configure Call Flow
- Flexible Tools
- Responsive Web pages.
- Dashboard Settings.
- Audio Clips – Upload or Generate using Text2speech (Google).
- Configure Call flow – Welcome prompt, Call routing on keys 0 to 9.
- Staff – add dept and add agents in it, if not in dropdown, add new.
- Departments
- Agents
- Reports
call us to get a free quote
+91 9266663731
About Our Company
Gensparc Technologies Pvt. Ltd. was founded in 2013 with the aim to provide reliable, high-quality software solutions to telecom operators, enterprises, and more
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