Process A Lead Pool

Introduction: Why do companies need outbound calling?

Cold calling
For lead generation, companies use cold calling as a strategy to generate leads in both (B2B and B2C) scenarios.

Lead conversion
Businesses are exploring various online channels to generate leads, and these leads are then reached out via outbound calling for further qualification, and conversion.

Promotion & Survey
Companies may do a outbound calling campaign for promoting a product or for a public survey.

Challenges in outbound calling:

Still using spreadsheets
Still managing leads and follow-up on a spreadsheet. Manual assignment, picking a number and calling, and writing the outcome on a spreadsheet, then presenting to manager is highly inefficient.

So an automation of outbound calling is must.

Insufficient Follow Up
Without proper follow-up system, leads are not wasted mostly.

Sufficient Info on lead may not be available
Keeping all the lead’s info upfront while calling may not be possible without a specific system in place

Poor feedback mechanism?
Call recordings and cala data may not be available for analysis and improvement.

Setting Up System Need High Capital?
Enterprises think that it might incur high costs to set up and for supporting such system

Gensparc DialerD is a SIM based dialer facilitating outbound calling to the leads from a common lead pool.
SIM based outbound dialling is more effective for connecting to the leads as people tend to accept calls from a personal mobile numbers rather than a landline/PRI number.

 

Gensparc DialerD features to process a lead pool

Supervisor’s convenience
Upload lead data easily as a CSV file or direct copy-paste, this will act as a common lead pool for the calling executives. Add calling executives.

Auto lead distribution
Leads are distributed and assigned sequentially to executives from the common lead pool.

Lead Auto Dialed
Lead details flash to the executive on the mobile phone and auto dialed out.

Assured follow-ups
Executive sees follow-ups due and overdue on the dashboard itself.

Lead & opportunity summary
View status wise lead status on the mobile app dashboard

View lead’s info along with history
View lead’s detail along with history of interactions with filters to make it convenient

Share collaterals/info
Share instantly with leads a pre-configured html/text documents/templates for product/service collaterals and other important information e.g. payment link, bank account information, company name & address.

Live call monitoring on Supervisor’s Dashboard
Supervisor can monitor live calls in processing for each executive. Other reports and analytical graphs are available for greater insights.

Gensparc’s DialerD provides excellent call management with CRM with following advantages: