Group Voice Messaging Service

An Effective and Economical Network-based Solution for Emergency Communication

Introduction

In today’s fast-paced world, it is essential to have reliable and efficient communication systems in place, especially in emergency situations. Oman Telecommunications Company’s GVMS (Group Voice Messaging Service) is one such system that offers an economical and flexible solution for emergency communication.

GVMS allows GSM-enabled mobile devices to utilize its services, eliminating the need to purchase any standard or special devices for new users. The communication system can easily be scaled to accommodate thousands of new numbers to make group broadcasts, deposit messages, or listen to emergency calls. Emergency broadcasts can also be initiated by existing fixed landline phones and PABXs.

Features

Hospitals can customize GVMS to meet their specific needs, such as creating separate non-emergency groups for different departments or demographic groups, sharing important voice communication by a director or chief of staff, or facilitating staff. Users are allowed unlimited calling to each other’s CPN (Corporate Private Network) numbers for free, and emergency calls to groups are also allowed free, so no employee is charged.

One of the significant advantages of GVMS is that important messages can never be missed or lost, even if the intended person missed the call initially. It attempts to deliver the message multiple times via call and also sends it as an SMS from where the message can be retrieved and listened to at any time and as many times as required. The message is secured and can only be retrieved by the intended staff member’s mobile number.

GVMS also offers features to customize ringtones for different groups/emergency codes, enabling users to know the type of emergency by the sound of the call. Each call broadcasted can be recorded for future analyses, allowing admin teams to add or delete new numbers into broadcast groups, whitelist approved list of numbers who are allowed to make broadcasts, and track user behavior such as answering calls or not picking up calls.

GVMS can also be used hands-free via mobile phones. Users can use earphones or Bluetooth for hands-free operation. Mobile devices that have activated voice responses can also use voice commands to dial into the broadcast groups. The system sends secure SMS and voice messages and can be customized to give priority to calls to certain groups/roles out of the total groups/roles managed by the system.

GVMS is a proven and effective voice message broadcasting system that allows for instantaneous voice calls to be received by all members of the called group at the same time. The system can create as many groups as required and can integrate with Omantel’s conferencing feature for custom requirements.

GVMS can also optimize patient throughput and capacity by allowing staff to instantaneously communicate with selected groups and roles. Labs, housekeeping, admissions desks, duty nurses, oxygen supply, anesthetics on duty, and other departments can all have dedicated groups where voice calls can be made instantaneously for the next action required.

Conclusion

Overall, GVMS is an excellent solution for emergency communication, allowing you to reach the right people faster, communicate with groups efficiently, and receive real-time notifications. It is a cost-effective and flexible system that can be customized to meet specific needs, making it an ideal choice for hospitals and other organizations.