02. Build & Design
Build any layout with layers and customize your designs limitlessly.
Step 1
To add a layer, click the green plus button in the left sidebar and select the type of layer.
Step 2
Select any layer and you can edit its content and style properties in the layer window.
The Challenge
Manual call logging caused hidden delays
High call volume led to missed complaints
No proper tracking system for performance
Poor communication betweeen departments
How It Works
Customer call helpdesk
IVR captuures issue
Ticket auto-generated
Assign to depart ment
Status updated automatically
Key Features
Intelligent IVR Routing
Automatically connects calls from any railway zone to available executives — no missed calls.
Live Issue Logging
Complaints are recorded in real time, ensuring accurate tracking.
Smart Callback
One click triggers an automatic follow-up once an issue is resolved.
Automated Reporting
Monthly reports are generated instantly — no manual work needed.